Consultants' Clinic Operating Hours

Our specialist clinic hours are as follows:-

Day Time
Monday – Friday 8:30am – 5:00pm
Saturday 8:30am – 12:30pm
Sunday & Public Holiday Closed

Night Specialist Clinic

Doctors Day Time
Dr. Wendy Loh Leh Hung
Consultant Obstretrician & Gynaecologist)
Tuesday and Thursday 6:00pm – 9:00pm
Dr. Tan Yiap Loong
(Consultant Obstretrician & Gynaecologist, Urogynaecology)
Monday and Wednesday 6:30pm – 9:00pm
Dr. Florence Bakon
Monday & Wednesday 7.00pm – 9:00pm

PALS (Patient Advice and Liaison Service)

The patient advice and liaison service (PALS) provides impartial advice and help with queries, support and issues you may be having with services provided by KPJ Kuching Specialist Hospital. In line with the Patient Data Protection Act (PDPA), this is entirely confidential and available to patients, their families, and their support/carers.

How can PALS help me?

If you have a query or concern we would suggest speaking with the ward/department nursing sister or matron in charge before contacting PALS, as they will most likely be able to resolve your concerns at that time. However if you do not feel your issue has been fully answered or resolved, or you don’t fully understand what staff has said, PALS would be happy to assist you.

There are also times when you may feel more comfortable speaking to someone that does not work in the area you are being treated, even if you just need more information about the right place to go.

What can PALS do?

Answer your queries or provide information about services provided by Kuching Specialist Hospital

Contact PALS

Open 8.30 am to 5.00pm, Monday to Friday and 8.30am to 12.30pm, Saturday, except public holidays.

In person:

Our office is situated next to the main entrance foyer of the hospital, opposite the admission counter. If there is no one in the office during our opening times please speak to the volunteers on the admission counter that can contact us to come and see you.

Telephone: +6082365777 Extension: 850

Email: [email protected]

International Patient Services

KPJ Kuching Specialist Hospital welcomes patients from all over the world. Our international patients choose us as their preferred hospital because we provide more than just medical consultation, services and treatment. We understand how anxious patients and their family members can be and how challenging being in a foreign country can be. That is why we also take care of their families and go the extra mile to arrange for their every need. Our dedicated team is on the job around the clock. Our Customer Service looks into specific needs on international patients – from liaising with the patient’s referral doctors from their country of origin, meeting them at the airport to transfer them to the hospital, finding accommodations for them at local hotels or apartments prior to admission, and providing translator and interpreters for those who need it. Our services include:

  • Review of treatment options by specialists and estimated costs with no obligation prior to departure.
  • Translators for Bahasa Indonesia and Mandarin. Other translators are brought in on a need-to-basis.
  • Meet-and-greet patients from the airport
  • Visa application (if necessary)
  • Travel arrangements
  • Insurance assistance
  • Tours and sightseeing

With the growing needs of our international patients, KPJ Kuching Specialist Hospital now receives, accepts and answers inquiries directly via its website and email. We strive to attend to these queries systematically and provide quick responses and necessary assistance. For details, please contact our

Customer Service

Phone:  +6082365777   Extension: 851 and 850
Email:  [email protected]
Operation Hours :Monday – Friday :9.30am – 5pm, Saturdays :8.30am – 12.30pm

How to Get Admitted

The patient is normally admitted after consultation with their specialists. During office hours, the patient is admitted through the admission desk at the main lobby of the hospital.

Day Time
Monday – Friday 8.30 a.m – 5.00 p.m
Saturday 8.30 a.m – 12.30p.m

Admissions after office hours, weekends and Public Holidays shall be redirected to Accident & Emergency department located at the side entrance of the hospital.
The patient who is scheduled for surgery is advised to do pre-admission or be admitted a day prior to the surgery.

Deposit is required upon admission. Payment can be made by Cash or Credit Card. The deposit amount varies on the classification of case and treatment. An additional deposit will be required if your hospital charges or expenses exceed the initial deposit paid. However, should there be any excess after your final bill, it will be refunded.

You will be discharged upon your consultant’s advice. For cash paying patient, you are required to make full settlement of the bill upon discharge. For patient covered by guarantee letter, you are required to pay outstanding excess uncovered charges (if any)
Tabulation of the bill may take some time. You are advised to wait in your room while the bill is being finalized. You will be informed when your bill is ready.

We accept payment by cash or major credit and debit cards. We also accept company and insurance guarantee letter from companies that have been approved by our hospital management.
All payment must be made at cashier counter. Please ask for your receipt after payment.

Credit Facility
KPJ Kuchingprovide credit facility to approved corporate clients. Interested parties are required to complete and submit credit application form to marketing services ([email protected]). Please check here to download the form.

Late Charges
Generally, the bill presented at the Discharge Counter is considered as the final bill. Occasionally, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will mail a final bill indicating the balance on the account.

Amounts received in excess of the total bill will be refunded depending on the initial payment mode and amount. Refunds made via credit cards and debit cards will be processed within 14 working days. Refunds amounting more than RM500.00 will be done via cheque or telegraphic transfer (TT) will be processed within 14 days. Please be informed that refunds via cheque or telegraphic transfer (TT), an IC copy of the patient/ payee is required.
Please be informed that all refund can only be reimbursed back to you during office hours from 8.30am to 5.00pm (Monday to Friday) and 8.30am to 12.30pm (Saturday).

Visiting Hours

We welcome your families and friends to visit during your stay in the hospital. Generally, we do not limit visitation for patients in wards. However, for visitation after 9pm, visitors required to go through A&E and register their visitation with Security of the hospital. For patients in ICU, we are allowing two visitors per patient at one time to visit the patients, due to the critical situation of the patients. Children 12 years and under are not permitted in ICU. Please observe and adhere to the following visiting hours and regulations:

12:30pm – 2:30pm
5:00pm – 7:00pm


Kuching Specialist Hospital (KcSH) do not have own parking facilities at the moment. Parking within the vicinity of KcSH is being managed by Kuching City Parking Systems Sdn. Bhd. (KCPS). Parking coupons can be purchased from parking coupons booths located at parking area near to Mita Cake House and Choice Daily Supermarket.

The common denominations, i.e. RM0.20, RM0.50 and RM0.80, parking coupons are available at all KCPS coupon booths.

Parking Duration Parking Charges
1st Half hour RM 0.20
2nd Half hour RM 0.50
Every subsequent Half hour RM 0.80

Decide on how long you are likely to stay on arrival at a parking space, scratch off completely the 5 relevant tabs (year, month, day, hour & minutes) and display the coupons prominently, visibly and neatly on the dashboard in front of you.

For those who have over parked, KCPS parking wardens will issue over parking notices (OPN) which they will have to pay within three (3) working days after the date of the OPN issued at KCPS coupon booths failing which a compound fee of RM10.00 together with over parking fee due shall be payable. Please always ensure and check your receipts when making payments at the parking booths.
Please always tear off a piece of coupon from the coupon booklet for display at the dashboard and not the whole booklet as the direct heat from the sun will dry up the ink making them hard to scratch off later.

KPJ Health Shop

KPJ Healthcare Berhad has recently launched our first E-based shopping platform. There are a lot of exciting promotions! 

Please click the link below to find out more: –